Refund and Returns Policy

Effective Date: [Insert Date]

Prixa Peptides products are sold for research use only and are not intended for human or animal consumption. By ordering, you agree to use them accordingly.

Because these are sensitive research materials, most sales are final once shipped. Below are the specific situations where we’ll make it right.

When We’ll Help

Damaged item or wrong item shipped

Contact us within 48 hours of delivery at [Insert Support Email] with your order number and photos of the item, packaging, and shipping label. Once confirmed, you can choose a free replacement or store credit — your call.

Quality or testing concerns

If a product doesn’t match its Certificate of Analysis, email us before doing anything else. We may ask for the lot number and, if needed, third-party lab results. Confirmed issues are resolved with a replacement or store credit.

Lost in transit

If tracking shows a delivery problem, let us know right away so we can check with the carrier.

When We Can’t Help

• Opened, used, or reconstituted products
• Items damaged by improper storage after delivery
• Claims made after the 48-hour window
• Orders affected by an incorrect address you provided
• Change of mind or ordering mistakes

Good to Know

• Cancellations: Only possible before your order ships.
• Returns: Don’t send anything back without asking us first — we’ll give you instructions if needed.
• Timing: Approved store credit posts in 3–5 business days; replacements ship in 5–7 business days.
• Shipping costs: Not refunded unless the mistake was ours.
• Disputes: Please email us before filing a chargeback — we’d rather fix it directly.

Nothing here overrides any rights you’re entitled to under state or federal law.

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